Job description
Responsibilities include, but are not limited to:
- Dealing with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
- Assisting customers in their understanding and completion of relevant document forms, applications and registrations, over the phone, including where appropriate addressing their specific needs.
- Processing referrals and applying agreed eligibility criteria.
- Recording detailed referrals, specifying clients needs.
- Working within agreed procedures.
- Providing information and advice to members of the public from diverse backgrounds.
- Liaising with other departmental and non-departmental services and partner agencies as required.
- Dealing with emails, letters and other aspects of First Response's routine administration on a rota basis.
- Providing support, assistance, mentoring to new / temporary staff and work experience placements.
- Operating professionally both as an individual and as a member of a team, contributing ideas, suggestions and feedback to managers as appropriate.
Requirements:
- Relevant experience working with people with disabilities.
- Ability to write letters and reports.
- Ability to communicate effectively at all levels.
- Ability to take responsibility for and organise own workload.
- Awareness of relevant NHS and Social Care legislation and Health and Safety art Work Act.
- Awareness of costs and effective use of resources.
- Enhanced DBS, dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
- Willingness to complete an enhanced DBS if you do not currently hold one.
Working with Archer Resourcing Ltd:
We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK criminal justice giving you the best chance of landing your next role.
We have a reputation for recruiting efficiently, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, then please call Archer direct on the provided contact details.
Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.
We also offer a £250 referral bonus should you know of anyone who may be interested.
Must be eligible to work in the U.K