Family Engagement Officer

Job purpose:

• To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
•  To provide the day to day front of house management and administration functions for the centre.

Responsibilities include, but are not limited to:

• Engaging families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
• To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.
• To establish and maintain good relationships with all site users, parents/carers and visitors and to enhance community development.
• To manage enquiries to the children's centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.
• To seek regular feedback from centre users and collate and report responses to the centre co-ordinator.
• To maintain the children's centre database ensuring registration and attendance data is inputted and kept up to date.
• To manage and implement robust systems for the management of service user information, reviewing processes of data retention and implementing systems to ensure continuing best practice, in accordance with Council Data Protection policy and procedure.

Requirements:

• Ability to work flexibly to meet the needs of the service.
• Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment.
• Excellent ICT skills and the ability to learn new systems as required.
• Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries.
• Ability to effectively enter, amend and quality assure data, observing the need for confidentiality.
• Demonstrable ability to develop positive relationships with children, their families and the wider community.
• Knowledge of the issues impacting on the lives of children, young people and families, particularly the vulnerable.
• Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
• Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K‍