Lettings Officer

Job purpose:

• To deliver excellent professional and specialist services to residents in line with the Council’s vision, values, resources, strategic and service priorities.
• To maximise letting of over 7000 garages, underground car parks and other parking schemes.  
• To ensure that the waiting list is managed appropriately and that properties are allocated in accordance with the lettings policy and procedure.

Responsibilities include, but are not limited to:

• To contribute to the management of Home Ownership Services reporting to the Garages Services Manager on all matters relating to the management of garages and other non-residential properties.
• To represent Homeownership Services at public meetings, working groups Tenants and Home Owners Councils and other resident forums, presenting prepared reports and presentations and answering questions.
• To ensure that all garages, barrow stores and other parking schemes are properly managed and let with minimum void periods and within target.
• To maintain the waiting list for both public sector residents and private sector clients to ensure that there is a continuous lettings process.
• Ensuring in partnership with the Repairs and Contracts Officer, Resident Services Officers, parking enforcement team or ASB team as appropriate that repairs or other issued are dealt with appropriately and in a timely way.
• To be the first point of face to face contact with new applicants for non-residential units.
• To effectively communicate the offer of a non-residential unit, managing the sign up process ensuring that all relevant and accurate detail and documentation is provided and stringently verified to ensure that there is no fraudulent activity.

Requirements:

• Knowledge of legal processes on tenancy management, in particular surrounding the ending and commencing of licences.
• Experience of letting non-residential units including garages and barrow stores and experience of managing parking schemes in both the public and private sectors.
• Experience of finding positive solutions to meet customer needs. Actively seeking alternative ways to solve problems.
• Experience in a customer facing role, ideally in a social housing field and or commercial property management.
• Able to understand and effectively use legal processes.
• Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.‍

Must be eligible to work in the U.K