Accommodation Resource Support Officer

Job purpose:

• Providing an effective and professional customer orientated service to people experiencing housing difficulties.
• Providing effective operational and administrative support to the Accommodation Resource Team across the three strands of the team.
• Communicating to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.  
• Providing effective operational and administration support within the Accommodation Resource Team.

Responsibilities include, but are not limited to:

• To provide advice both face-to-face and over the telephone to customers approaching the Council for housing support and assistance in terms of temporary accommodation, and booking appointments for the team where appropriate.
• To provide effective support within the Accommodation Resource Team, including minute taking, photocopying, scanning, filing, general data input, use of excel spreadsheets, and production of reports etc.
• To accurately record information on the Humme and Anite housing and CRM systems.
• To assist with securing supported accommodation by referring applicants to a range of supported accommodation projects.
• To assist in finding private rented accommodation via online searches and ringing estate agents and landlords.
• To complete income and expenditure statements with customers in order to assist with assessing affordability.

Requirements:

• An up to date awareness of the welfare benefit system and welfare reform changes, or a willingness to learn.
• Knowledge of the legal processes required to recover possession of property, including Section 21 Notice Requiring Possession, NOSP’s and court proceedings, or a willingness to learn.
• As this is a customer focused role the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential
• Experience of interviewing clients and/or working in a front facing service.
• Experience in providing housing related support or advice, working in a housing related field or working with vulnerable customers.
• Experience of providing administrative support within a busy service
• Ability to remain calm and working in a high pressured and fast paced environment, in a demanding service.
• Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
• Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K