Helpline Counsellor

Responsibilities:

• Provide immediate emotional support and guidance via a 24/7 helpline.
• Conduct clinical assessments and offer appropriate referrals.
• Complete risk assessments and adhere to BACP ethical guidelines.
• Document information accurately and maintain records in the company database.
• Handle a variety of issues, including distressed or at-risk individuals.
• Participate in ongoing training to enhance counselling skills.
• Maintain an active caseload of video counselling clients.

Requirements:

• Minimum of a level 4 diploma in counselling and counselling experience.
• BACP registered member.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask.
• Motivation to meet deadlines and targets.
• High computer literacy and experience with telephony and CRM systems.

Working with Archer Resourcing

‍We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.